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Support and reporting
Contact the Plomi team at helpdesk@bitwe.pt. This is also our contact for privacy and shared content.
Contact supporthelpdesk@bitwe.ptNeed help?
Describe what happened, your Plomi version, device and steps to reproduce the issue. Hide other people’s data in screenshots. Never send sign-in codes, passwords or a complete invoice.
Report content or behaviour
Include the place, author or date needed to locate the visit, the content concerned and the reason. Explain whether personal data, copyright, harassment or other illegal content is involved. The team reviews requests and may ask for strictly necessary details. Email is not an emergency service.
Data and account deletion
In the app, open your profile and account area to delete your account. You can export your archive in settings. If you lost access or wish to exercise a privacy right, email us from your associated address where possible. We verify ownership before disclosing or deleting data.
Who responds
Bitwe Lda, Rua Pires Jorge 5, 1600-577 Lisboa, Portugal. Plomi contact: helpdesk@bitwe.pt. Store availability will be announced when the app is published.